Rental Terms & Agreement Page

BinCrew provides reusable moving bins, dollies, and related moving equipment for temporary moving and packing use only. All equipment remains the property of BinCrew at all times. Customers are responsible for all equipment while it is in their possession.

Standard rentals are based on a one-week rental period unless otherwise agreed in writing. Customers needing additional rental time must contact BinCrew before their scheduled pickup date. Additional rental fees may apply based on package size and equipment availability. Equipment retained beyond the agreed rental period without approval may continue to accrue rental charges until returned.

BinCrew reserves the right to refuse, delay, or reschedule deliveries or pickups if conditions are considered unsafe, including severe weather, flooding, ice, unsafe stairways, aggressive animals, hazardous property conditions, or unsafe access areas. Delivery and pickup are included within 5 miles of BinCrew’s Clarksville service area. Orders located more than 5
miles away may include a fuel or trip fee based on distance and travel time. Any applicable fee will be confirmed prior to payment. Locations outside the standard service area may require additional delivery fees, approval, or a custom quote. Customers are responsible for being available during scheduled delivery and pickup windows. Failed delivery or pickup attempts, inaccessible equipment, or additional return trips may result in a $30 additional service fee. Additional service fees may apply for deliveries involving multiple stair flights, limited access locations, long carrying distances, gated access issues, or other difficult delivery conditions.

A flat refundable $50 equipment deposit will be collected at booking. Deposits are refunded after pickup once all equipment is returned in acceptable condition. Missing, broken, cracked, heavily damaged, contaminated, or excessively dirty equipment may result in deductions from the deposit and/or additional charges.

Customers agree to return all equipment clean and free of excessive dirt, liquids, food residue, paint, chemicals, tape residue, odors, insects, pet waste, or other contamination. Additional cleaning or replacement charges may apply if equipment is returned in unacceptable condition. Equipment returned excessively dirty, contaminated, or requiring
additional cleaning may result in a $20 cleaning fee.

Customers agree not to store or transport illegal, hazardous, flammable, explosive, stolen, perishable, or otherwise dangerous items inside BinCrew equipment. Prohibited items include, but are not limited to firearms and ammunition, explosives or fireworks, chemicals or hazardous materials, fuels or flammable liquids, illegal substances, live animals, biohazardous materials, and items producing odors, leakage, or contamination. BinCrew is not responsible for the contents stored inside rental equipment.

Customers accept responsibility for any loss, theft, destruction, or damage to BinCrew equipment while in their possession. BinCrew reserves the right to charge the payment method on file for missing or damaged equipment, cleaning costs, unpaid balances, extension fees, or additional service charges. Missing, non-returned, heavily damaged, or unusable bins may result in a replacement charge of up to $25 per bin. Missing or damaged dollies may result in a replacement charge of up to $75 per dolly.

BinCrew shall not be held responsible for delays, cancellations, or delivery interruptions caused by severe weather, traffic conditions, road hazards, emergencies, acts of God, vehicle issues, or other events outside of our reasonable control.

Customer authorizes BinCrew to enter the delivery or pickup location for the purpose of delivering or retrieving rental equipment. Customer agrees that equipment will only be released to authorized BinCrew representatives.

Rental equipment is not intended for riding, standing, climbing, or misuse. Customers are responsible for supervising children, guests, movers, and any other persons using or around the equipment during the rental period. Customers are responsible for the safe use, handling, loading, stacking, transportation, and storage of all rented equipment. Customers acknowledge that moving activities may involve risks including lifting injuries, falling items, trips, slips, property damage, or improper use of equipment. BinCrew shall not be liable for injuries, damages, losses, or accidents resulting from the use, misuse, loading, transport, stacking, or handling of rental equipment, except where prohibited by Tennessee law. Customers assume responsibility for all persons using the equipment during the rental
period, including family members, guests, movers, or other third parties.

BinCrew may photograph equipment during delivery and pickup for documentation and condition verification purposes. By booking with BinCrew, customers authorize BinCrew to charge the payment method provided for rental charges, delivery fees, extension fees, cleaning fees, damage or replacement charges, additional pickup fees, and unpaid balances. Payment information may remain on file for the duration of the rental agreement.

Cancellations made more than 48 hours before scheduled delivery may receive a full refund. Cancellations made within 48 hours of the scheduled delivery date may be subject to a cancellation fee of up to 25% of the order total.

By using our website or services, customers agree to receive communications from BinCrew by phone, email, or text message regarding bookings, deliveries, pickups, billing, scheduling, and customer service. BinCrew does not sell, rent, or share customer personal information with third parties for marketing purposes. Customers may opt out of promotional communications at any time.

BinCrew reserves the right to modify pricing, services, rental policies, delivery areas, packages, fees, or these Terms & Conditions at any time without prior notice. Any previously confirmed rental agreements will be honored as originally agreed unless otherwise required by law.

These Terms & Conditions shall be governed and interpreted under the laws of the State of Tennessee. Any disputes relating to BinCrew services shall be handled in the appropriate courts located in Tennessee.

By booking, paying for, or using BinCrew services, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.